Customer Guide
Customer Guide
Customer Guide
How to Create a New Account?
New shoppers who wish to enjoy the benefits of registering on the Loka Beauty marketplace can sign up by filling out the registration form. This involves providing personal information such as addresses and contact numbers to facilitate the purchasing and shipping process. It also allows you to create a personal page (dashboard) where you can track your shipments, manage your orders, and update delivery addresses as needed.
What Does "My Account" Mean?
You can access your account details by clicking the login button on the homepage and entering the username and password you created. Your account allows you to shop on Loka Beauty, storing your information so you don't need to re-enter it each time you shop. We will use your email address for all communications related to your orders and to inform you of new store offers or products.
I Forgot My Password. How Can I Shop on Loka Beauty?
If you forget your password, you can easily recover it. Click on the “Forgot Your Password?” link and enter your email address. We will send you a link to reset your password. Make sure to enter a valid email address to receive your password and continue with your purchases and access your account.
I Want to Purchase a Single Product
After selecting the product you wish to buy, click on “Buy.” The product will be added to your shopping cart. Click on the shopping cart icon at the top of the page to view a summary of your cart, which shows the product name and price. Click on “Proceed to Checkout” to finalize the purchase and proceed to payment.
I Want to Purchase Multiple Products
After selecting each product you want to buy, click on “Buy” for each item. The products will automatically be added to your shopping cart. You can repeat this process to add more items to your cart.
Modify Your Shopping Cart Before Checkout
You can modify your shopping cart before completing your purchase as follows:
- To change the quantity of any item, adjust the number in the “Quantity” box and click “Update Cart.”
- To remove an item, click the “X” icon next to the product and then click “Update Cart.” The selected product will be removed. Note that items in the cart are retained until you complete your purchase, so you can add items to your cart and finish the purchase later. You can also easily remove or change quantities of items in your cart.
Review Your Shopping Cart
After adding products to your cart, review the items in your cart carefully, checking quantities, colors, and sizes. Then click on “Proceed to Checkout.” Note: Occasionally, you may see a message indicating that the requested quantity is unavailable. If this occurs, please try again later or contact us for assistance.
"Proceed to Checkout"
Clicking the “Proceed to Checkout” button means you have completed shopping and wish to pay. You will be asked to provide personal information such as name, phone number, shipping address, and payment method. You can either log in if you have an existing account, create a new account, or pay directly without registering.
Adding Shipping and Payment Information and Confirming Details
You can add and confirm your shipping addresses through the “Manage Addresses” button in your “My Account” page. You can also add a new address during the checkout process if needed. You will be required to enter a mobile number to confirm the address, and you will receive a confirmation code via SMS that you must enter to verify your address. The site is protected and has security certification from major American companies. You can view this certification at the bottom of the main page.
Secure Payment
When paying by credit card, the page will switch from a standard link to a secure HTTPS link, ensuring encryption of your information. This page is managed by Google in collaboration with Loka Beauty, and it is designed to protect and encrypt your card details, reducing the risk of fraud. Please contact your bank if you encounter any issues with transactions, as Loka Beauty is not responsible for banking-related problems.
Payment via Bank Transfer
Loka Beauty offers the option to pay via bank transfer from your bank account to the accounts listed in the payment form. Ensure the accuracy of the details and complete the transfer. Note that goods will only be shipped after the transfer is completed, which may take from minutes to a few days depending on your bank’s policy. Once the funds are received in our account, we will promptly send the invoice and purchased products.
Cash on Delivery
The cash on delivery option is only available locally and applies only if the selected store is within your country's borders. This option is not available for goods purchased from outside your country due to logistical reasons.